Question 1

What areas do you serve?

Accepted Answer

We proudly serve the Greater Toronto Area (GTA) and surrounding regions. Also, we're happy to discuss events which are located outside our typical service area.

Question 2

How early do I need to book my event?

Accepted Answer

We recommend booking as early as possible! Custom event decor takes time to design and plan — and due to ongoing supply issues, popular balloon colors (like neutrals or seasonal tones) may be limited in stock.

To ensure availability and the best selection of materials, we suggest booking at least 2 weeks in advance. If you’ve chosen your date but aren’t sure about the exact decor yet, no problem — you can secure your spot with a $250 deposit, and we’ll finalize the design details closer to the event.

Question 3

Can I book your decor services on short notice?

Accepted Answer

Yes, we do accept last-minute requests whenever possible! Availability depends on the date and the complexity of your setup. While we’ll do our best to make it happen, please note that you may be limited to the balloon colors and materials we currently have in stock.

Full payment is required upfront, and in some cases, a rush fee may apply to cover expedited supplies or adjustments. Reach out with your event details — we’ll let you know right away if we can accommodate your request.

Question 4

Do you have a minimum order amount?

Accepted Answer

Yes, our minimum order for full-service event decoration is $450.

If you're looking for a more budget-friendly option, we offer "GRAB & GO" packages — pre-designed and fully inflated balloon and backdrop setups that are ready for pickup from our Brampton location (L6S 3W3).

Question 5

How do I book my decor?

Accepted Answer

Yay — let’s start planning your celebration!

For full event decoration services, please fill out our contact form to get started.
For GRAB & GO orders, simply choose your preferred package and complete the order form

If you have any questions along the way, feel free to reach out to us via Email or WhatsApp — we're happy to help!

Question 6

How much do your decorations cost?

Accepted Answer

The cost of your decorations is tailored to your specific needs. We consider several factors to ensure a fair and transparent price:

Design complexity: Simple designs are generally more affordable compared to intricate or elaborate arrangements.
Size and Volume: Larger installations, like arches or backdrops, require more materials and time, influencing the overall cost.
Details and features: Special elements, like balloon mosaics or sculptures, will factor into the final price.
Installation Time: The time required to assemble and set up your decor plays a role in the overall cost.
Delivery Location: Delivery fees are added to ensure your decorations arrive safely and efficiently at your event location.

Question 7

What is your deposit fee?

Accepted Answer

To secure your booking and ensure the availability of materials, we require a 50% deposit at the time of confirmation. This deposit will be deducted from your final event balance. We will happily collect remaining balance upon arrival for setup.

Question 8

What is your cancellation policy?

Accepted Answer

Deposits are non-refundable if cancelled within two weeks of the event date. As we have held your date and turned down other events to do so. However it is reimbursed in the form of credit towards any future events.

Question 9

What payment methods do you accept?

Accepted Answer

Currently, we accept payments through E-transfer and Cash.

Question 10

How long does installation take?

Accepted Answer

Installation time depends on the size and complexity of your chosen design. To minimize onsite setup time, we arrive with most balloons pre-inflated. Here's a general guideline:

Simple designs: 30 minutes to 1 hour
Medium-sized designs: 1-2 hours
Large or complex designs: 2+ hours

Question 11

What is a GRAB & GO balloon garland?

Accepted Answer

A GRAB & GO balloon garland is a budget-friendly balloon decoration that’s pre-inflated, fully assembled, and ready for you to pick up and install yourself. It’s a great way to get that professional look without the full setup service.

We include all the hanging materials and simple instructions to make setup quick and easy — no stress, just fun!

Question 12

How long do your balloon decorations last?

Accepted Answer

We use only high-quality, professional-grade balloons to ensure the best appearance and durability. However, balloons are naturally delicate, and factors like heat, weather, a cluttered or hot car, pets, children, or sharp surfaces can affect their lifespan.

When displayed indoors and kept away from direct sunlight and heat, our balloon creations can last up to a month or even longer — though this may vary based on conditions.

Question 13

What are your balloons made of?

Accepted Answer

We use only the highest quality latex and foil balloons available. Our latex balloons are 100% biodegradable and made from natural rubber tapped from rubber trees.

We’re also committed to safe and environmentally responsible balloon practices:

Always keep balloons securely weighted
Dispose of balloons properly once they’re deflated or popped

By choosing us, you’re supporting decor that’s both beautiful and mindful of the planet.

Frequently asked questions